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Des Hunt How To Sell The Way Your Customer Buys


In How to Sell the Way Your Customer Buys, Des Hunt, the Australian-based international trainer, speaker and author, shows you how to do just that in clear and simple language and with a touch of Aussie humour.
Des talks about:
* Why people buy the things they buy * The Hidden Persuaders and how to use them * Hot to quickly pick the buying style of your customer * How to assess your own style using a quick questionnaire * How to see yourself as your customer sees you * The seven principles and laws of selling * How to sell like a doctor rather than a salesperson * The art of using the right questions to sell and close * How to adapt and sell to each style of customer

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Maria Martinez Customer Success. How Innovative Companies Are Reducing Churn and Growing Recurring Revenue


Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granular per-year, per-month or per-use pricing models, cloud deployments and many competitive options, customers now have the power. As such, B2B vendors must deliver success for their clients to achieve success for their own businesses. Customer success teams are being created in companies to quarterback the customer lifecycle and drive adoption, renewals, up-sell and advocacy. The Customer Success philosophy is invading the boardroom and impacting the way CEOs think about their business. Today, Customer Success is the hottest B2B movement since the advent of the subscription business model, and this book is the one-of-a-kind guide that shows you how to make it work in your company. From the initial planning stages through execution, you'll have expert guidance to help you: Understand the context that led to the start of the Customer Success movement Build a Customer Success strategy proven by the most competitive companies in the world Implement an action plan for structuring the Customer Success organization, tiering your customers, and developing the right cross-functional playbooks Customers want products that help them achieve their own business outcomes. By enabling your customers to realize value in your products, you're protecting recurring revenue and creating a customer for life. Customer Success shows you how to kick start your customer-centric revolution, and make it stick for the long term.

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John Klymshyn How to Sell Without Being a JERK!. The Foolproof Approach to the World's Second Oldest Profession


In this practical, enlightening guide, master salesman John Klymshyn reveals how you can be assertive and effective without rubbing people the wrong way or fulfilling the stereotype of the jerk salesperson. He detonates traditional sales methods and replaces them with modern techniques for reading customer behavior and regulating your own behavior to make more sales without having to get pushy. If you want to sell more and be a nicer person, this is an ideal sales resource.

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Jeff Sauro Customer Analytics For Dummies


The easy way to grasp customer analytics Ensuring your customers are having positive experiences with your company at all levels, including initial brand awareness and loyalty, is crucial to the success of your business. Customer Analytics For Dummies shows you how to measure each stage of the customer journey and use the right analytics to understand customer behavior and make key business decisions. Customer Analytics For Dummies gets you up to speed on what you should be testing. You'll also find current information on how to leverage A/B testing, social media's role in the post-purchasing analytics, usability metrics, prediction and statistics, and much more to effectively manage the customer experience. Written by a highly visible expert in the area of customer analytics, this guide will have you up and running on putting customer analytics into practice at your own business in no time. Shows you what to measure, how to measure, and ways to interpret the data Provides real-world customer analytics examples from companies such as Wikipedia, PayPal, and Walmart Explains how to use customer analytics to make smarter business decisions that generate more loyal customers Offers easy-to-digest information on understanding each stage of the customer journey Whether you're part of a Customer Engagement team or a product, marketing, or design professional looking to get a leg up, Customer Analytics For Dummies has you covered.

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Isabella Villani Transform Customer Experience


Your customers are your future. Smartphones, social media and the internet have given customers access to more information than ever before. If your business fails them, they will switch to your competitor and never return. So how do you keep them? By mapping their journeys, identifying potential hazards and reshaping your business with customer experience (CX) at its heart. From services to products, online to in-person, small-scale to multinational, your customers’ loyalty depends on how you interact with them. Transform Customer Experience is your ultimate guide to putting your customer first. Author and CX expert Isabella Villani shows how you can implement a customer strategy from planning to execution. Transform Customer Experience offers real-life insights into effective strategies for developing and implementing Customer Experience (CX) programs in a range of corporate, governmental and non-profit environments. • Shows you how to address dimensions of diversity in the customer base • Outlines customer journey mapping • Discusses the implications of customers’ omnichannel engagement • Addresses the importance of positive employee experience in establishing a supportive CX culture. Transform Customer Experience explains why you need to embed customer experience in your organisation and shows you how to do it.

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Bob Kelleher Customer Experience For Dummies


Gain, engage, and retain customers with positive experiences A positive customer experience is absolutely essential to keeping your business relevant. Today's business owners need to know how to connect and engage with their customers through a variety of different channels, including online reviews and word of mouth. Customer Experience For Dummies helps you listen to your customers and offers friendly, practical, and easy-to-implement solutions for incorporating customer engagement into your business plans and keep the crowds singing your praises. The book will show you simple and attainable ways to increase customer experience and generate sales growth, competitive advantage, and profitability. You'll get the know-how to successfully optimize social media to create more loyal customers, provide feedback that keeps them coming back for more, become a trustworthy and transparent entity that receives positive reviews, and so much more. Gives you the tools you need to target customers more precisely Helps you implement new social and mobile strategies Shows you how to generate and maintain customer loyalty in order to achieve success through multiple channels Explains how a fully-engaged customer can help you outperform the competition Learn how to respond effectively to customer feedback Your brand's reputation and success is your lifeblood, and Customer Experience For Dummies shows you how to stay relevant, add value, and win and retain customers.

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Frank Eliason At Your Service. How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques


A guide to refocusing your business on those who matter most: customers and employees. Technology and social media tools have made it easier than ever for companies to communicate with consumers. They can listen and join in on conversations, solve problems, get instant feedback about their products and services, and more. So why, then, are most companies not doing this? Instead, it seems as if customer service is at an all time low, and that the few companies who are choosing to focus on their customers are experiencing a great competitive advantage. At Your Service explains the importance of refocusing your business on your customers and your employees, and just how to do it. Explains how to create a culture of empowered employees who understand the value of a great customer experience Advises on the need to communicate that experience to their customers and potential customers Frank Eliason, recognized by BusinessWeek as the 'most famous customer service manager in the US, possibly in the world,' has built a reputation for helping large businesses improve the way they connect with customers and enhance their relationships At Your Service will appeal to leaders, managers, business owners, customer service professionals, and anyone who wants to learn how to add value to their organization.

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Zig Ziglar Sell Your Way to the Top

Dennis Snow Unleashing Excellence. The Complete Guide to Ultimate Customer Service


A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine «leadership actions» that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.

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Группа авторов Exactly How to Sell


The sales guide for non-sales professionals Exactly How to Sell walks you through a tried and true process that draws on time tested methods that are designed to attract and keep more customers. No matter what you are selling (yourself, your product or your services) this simple read is certain to provide you actionable strategies to deliver you more of the sales results you are looking for. Inside, Phil M. Jones writes from experience and explains how to get more customers and keep them all happy—while they’re spending more money, more often. Using simple, practical, and easy-to-implement methods in line with the modern business landscape, Phil educates and guides you, giving you the confidence you need to develop the skills you need to win more business. Boost your salesmanship to support your core profession Create intent in a buyer and scenarios where everybody wins Choose your words wisely and present like a pro Overcome the indecision in your customers and close more sales Manage your customer base and have them coming back for more If you want to up your sales game, Exactly How to Sell shows you how.

2294 RUR

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Des Hunt, How To Sell The Way Your Customer Buys – read ...

In How to Sell the Way Your Customer Buys, Des Hunt, the Australian-based international trainer, speaker and author, shows you how to do just that in clear and simple language and with a touch of Aussie humour.Des talks about…

How to Sell the Way Your Customer Buys by Des Hunt

How to Sell the Way Your Customer Buys book. Read reviews from world’s largest community for readers. In How to Sell the Way Your Customer Buys, Des Hunt...

How To Sell The Way Your Customer Buys by Des Hunt - Books ...

Author of the bestseller What Makes People Tick - How to Understand Yourself and Others, Des Hunt has been selling, and teaching others how to sell, for the over twenty-five years. He has held...

How to Sell the Way Your Customer Buys eBook by Des Hunt ...

Read "How to Sell the Way Your Customer Buys" by Des Hunt available from Rakuten Kobo. In How to Sell the Way Your Customer Buys, Des Hunt, the Australian-based international trainer, speaker and author, sho...

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Amazon.com: How To Sell The Way Your Customer Buys (9780994208408): Hunt, Des: Books. Skip to main content Hello, Sign in. Account & Lists Account Returns & Orders. Try Prime Cart. Books . Go Search Hello Select your address ...

How to Sell the Way Your Customer Buys: Des Hunt ...

How to Sell the Way Your Customer Buys: Des Hunt: 9780994208408: Books - Amazon.ca. Skip to main content. Try Prime EN Hello, Sign in Account & Lists Sign in Account & Lists Orders Try Prime Cart. Books . Go Search Best Sellers Gift Ideas New Releases Deals Store ...

Amazon.com: How To Sell The Way Your Customer Buys eBook ...

Use features like bookmarks, note taking and highlighting while reading How To Sell The Way Your Customer Buys. Amazon.com: How To Sell The Way Your Customer Buys eBook: Hunt, Des: Kindle Store Skip to main content

Selling for full price? :: The Witcher 3: Wild Hunt ...

Where do you sell items for the highest amount of money? I stored away almost everything I found/looted just to sell at the highest price possible when I find the shop. The only time I sold stuff was when I actually needed money. Is there any shop that pays full price? Call me greedy, but I need a lot of money to try out a lot of weird builds for which I need to craft items and buy runestones ...

Where To Sell Your Stuff - The Witcher 3: Wild Hunt - YouTube

In this Witcher 3 tip video we show you the best merchants to sell specifics things too, including a 'magic' merchant that gives you full price for everythin...

How to Sell In Place - Hunt Big Sales

The program, How to Sell In Place™, was designed by Carajane Moore and Tom Searcy, best-selling authors of “How to Sell In Place.”They have personally closed TENS OF MILLION OF DOLLARS in sales using the tools, tips, and techniques of this program. Participating in this video program you are going to: Reach higher-level buyers faster; Keep higher-level buyers engaged

How To Sell The Way Your Customer Buys ISBN 9780994208415 ...

"In How to Sell the Way Your Customer Buys, Des Hunt, the Australian-based international trainer, speaker and author, shows you how to do just that in clear and simple language and with a touch of Aussie humour. Des talks about: * Why people buy the things they buy * The Hidden Persuaders and how to use them * Hot to quickly pick the buying style of your customer * How to assess your own style ...

Best place to sell hides? :: The Witcher 3: Wild Hunt ...

there's a merchant who sells bottles west of St. Gregory's Bridge in Novigrad. He buys full amount. Just buy his bottles if he don't have enough money. Just exit, go to conversation again and he has another bottle to sell again. Sell bottles to loan shark in novigrad as he is the riches buyer of bottles. It was patched 100%

Where to sell jewelry? - The Witcher 3: Wild Hunt

For The Witcher 3: Wild Hunt on the PlayStation 4, a GameFAQs message board topic titled "Where to sell jewelry?".

How To Sell The Way Your Customer Buys eBook: Hunt, Des ...

How To Sell The Way Your Customer Buys eBook: Hunt, Des: Amazon.ca: Kindle Store. Skip to main content. Try Prime EN Hello, Sign in Account & Lists Sign in Account & Lists Returns & Orders Try Prime Cart. Kindle Store . Go Search Hello Select your ...

How to sell the way your customer buys and close the sale ...

Hunt, Des. 1998, How to sell the way your customer buys and close the sale every time / by Des Hunt Personal & Professional Growth Concepts Prospect, S. Aust. Wikipedia Citation. Please see Wikipedia's template documentation for further citation fields that may be required. {{Citation | title=How to sell the way your customer buys and close the sale every time / by Des Hunt | author1=Hunt, Des ...

Best and Worst Items to Sell | The Witcher 3|Game8

Best Items to Sell Weapons and Armors. The best items to sell are the Common and Master-grade equipment items that can be easily looted. They pile up fairly quick because they can be looted almost anywhere. They are commonly looted from bandits, treasure chests, and corpses which you will encounter anywhere you go. Relic-grade equipment items ...

How To Sell The Way Your Customer Buys (English Edition ...

Achetez et téléchargez ebook How To Sell The Way Your Customer Buys (English Edition): Boutique Kindle - Motivational : Amazon.fr

How to earn money? - The Witcher 3 Wild Hunt Guide ...

Wild Hunt is loyal to that rule. At the beginning of the game, Geralt has trouble with accumulating decent amount of money. Expenses are large and there are only few sources of income. At least, ones linked to monster slayer profession. If you want to repair your equipment on a regular basis, buy better armor and swords, you must utilize all ways of increasing your income. In this chapter of ...

Medieval hunting - Wikipedia

History. Hieratic formalized recreational hunting has been taking place since Assyrian kings hunted lions from chariots in a demonstration of their royal nature. In Roman law, property included the right to hunt, a concept which continued under the Frankish Merovingian and Carolingian monarchs who considered the entire kingdom to be their property, but who also controlled enormous royal ...

Witcher 3's Sales By System--How The Game Has Sold On PC ...

The Witcher 3: Wild Hunt released five years ago in May, and the celebrated RPG continues to perform well. As part of developer CD Projekt Red's latest earnings report, the company announced that ...

BIO | html2015 - Des Hunt Writer

Des Hunt - A Writer for Young Readers - HOME. PURCHASE. TOURS. BOOKS. RESOURCES. BIO. CONTACT. NEWS. Other Sales. More. 0. I was born in Palmerston North, New Zealand, four days after Christmas 1941. The photo shows me playing with matches at an early age, perhaps my first experiments with chemistry - it eventually became a lifelong interest. My formal education progressed through Terrace End ...

hunting and selling animals? | Yahoo Answers

Ok, now in MOST states it is illegal to sell parts of game animals. However there are some that allow such sales such as antlers in say Texas. The best thing you can do is ask your Game and Wildlife Commission or DWR for conformation of what your asking. That's right some states allow a certain area of sale, I'm sure there are circumstances, but yeah, you CAN do that sometimes.

Keep or sell books and letters? - The Witcher 3: Wild Hunt

For The Witcher 3: Wild Hunt on the PlayStation 4, a GameFAQs message board topic titled "Keep or sell books and letters?".

Des Hunt - Wikipedia

Des Hunt is a teacher and a writer for children and young adults. Several of his books have been shortlisted for or have won awards, including Cry of the Taniwha which won the Gaelyn Gordon Award for a Much-Loved Book in 2016. He was also the recipient of the prestigious Margaret Mahy Award in 2017. He lives in Matarangi, Coromandel Peninsula. Biography. Des Hunt was born on 29 December 1941 ...

How You Can Be More of a Hunter in Sales · The Sales Blog

I spend time with salespeople and sales organizations. I live with them. So I am a bit of a sales anthropologist. By watching and participating in the culture, you get to understand the culture. Here are a couple ideas about how you can be more of a hunter. Spend Your Time Prospecting Hunters develop new opportunities. They aren’t content farming opportunities in their existing client ...

Tabslu - The easiest way to sell a table | Product Hunt

How to sell a table Few months ago, I was collecting some data about companies and their customers. I thought that this could have been valuable to someone. In particular, this could be valuable for companies that want to understand who their competitors' customers are. But yeah, I started to collect some data in a table.

How to Sell In Place - Book - Hunt Big Sales

How to Sell In Place changes the way in which professional salespeople reach new prospects, sell value and close large sales. ORDER: $9.99. Order E-Book Now . How to Sell In Place provides the reader: Step-by-step methodology for converting a face-to-face sales process into an efficient at-distance sales process; How to leverage the new normal for an accelerated sales cycle; Tactics to ...

How to Sell Your Hand Knitting: Hunt, Brenda: Amazon.sg: Books

How to Sell Your Hand Knitting: Hunt, Brenda: Amazon.sg: Books. Skip to main content.sg. All Hello, Sign in. Account & Lists Account Returns & Orders ...

Tabslu - the easiest way to sell a table

Sell your table for any price you want in USD starting from $0.99. Out of that, you will be charged Stripe fees and Tabslu fees according to the plan you chose. Share a unique link. Anyone will be able to get access to your table for the price you chose. For example ...

Interview with Des Hunt | Christchurch City Libraries

Read some books by Des Hunt, opens a new window More information about Des Hunt, opens a new window Des Hunt’s website, opens a new window. Read posts featuring Des Hunt, opens a new window on the Christchurch Kids blog, opens a new window. This interview is from 2002.

How to Sell Your Christmas Crafts: Hunt, Brenda: Amazon.sg ...

Best Sellers Today's Deals Electronics Customer Service Books New Releases Home Computers Gift Ideas Gift Cards Sell. All Books Children's Books School Books History Fiction Travel & Holiday Arts & Photography Mystery & Suspense Business & Investing Books › Business & Careers ...

How to sell your product to enterprise customers with ...

How to sell your product to enterprise customers with Michelle Bacharach of FINDMINE. Product Hunt. Follow. Mar 18 · 3 min read. On this episode Abadesi talks to Michelle Bacharach, founder and CEO of FINDMINE, a retail technology company that uses machine learning to scale the currently manual and tedious process of product curation. They are a fast-growing company with clients like Adidas ...

Where can I sell trophies from witcher contracts? - The ...

The Witcher 3 HD Reworked Projects Primal Needs The Daily Monster Hunt Challenge Random Encounters Gwent Plus Plus Skilled Humans All Quest Objectives on Map Extra Animations Witcher Book Collection Devil's Pit Mod Sezon Burz Witcher's Gear Henry Cavill and Anya Chalotra FCR3 - Immersion and Gameplay Tweaks Lore-Friendly Witchers BLOOD Geralt Cloak Super Turbo Lighting Mod Fast Travel from ...

Does Your Sales Team Hunt Or Farm? | Inc.com

They truly enjoy the thrill of the hunt - and collecting the rewards for being successful when they score a big kill. Hunters are extremely valuable to any organization that needs to expand its ...

Hunt: Bedeutung, Definition, Silbentrennung ...

Hunt: Bedeutung, Definition, Rechtschreibung, Silbentrennung im Online-Wörterbuch Wortbedeutung.info.

Margee Hunt Sell | Facebook

Margee Hunt Sell ist bei Facebook. Tritt Facebook bei, um dich mit Margee Hunt Sell und anderen Nutzern, die du kennst, zu vernetzen. Facebook gibt...

Police hunt men suspected of conspiring to sell £1m of ...

Men suspected of conspiring to import and sell £1 million worth of cocaine are being hunted by Scotland Yard. Officers from Specialist Crime North have launched an appeal to track down Aaron Wise ...

Hunt Sales | Discography | Discogs

Explore releases from Hunt Sales at Discogs. Shop for Vinyl, CDs and more from Hunt Sales at the Discogs Marketplace.

The Hunt · Tipps, Cheats, Komplettlösung, Trailer, Test

Hunt Showdown: Neue Waffen, bessere Lobby - Update 1.3 steht bereit: GameZone 15.04.2020 Hunt Showdown: Neue Waffen, bessere Lobby - Update 1.3 steht bereit: PC Games 12.03.2020 Neues The Witcher-Spiel - Entwicklung beginnt nach Cyberpunk 2077, kein Sequel zu Wild Hunt: GameStar 27.02.2020 Betont kontrovers: "The Hunt" bekommt neue Trailer & Start ...

Ben Reason Service Design for Business. A Practical Guide to Optimizing the Customer Experience


A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this quick read is a handbook for connecting market factors to the organizational challenge of customer experience by seeing your company through the customers' eyes. Livework pioneered the service design industry, and guides organizations including Sony, the British Government, Volkswagen Procter & Gamble, the BBC, and more toward a more carefully curated customer experience. In this book, the Livework experts show you how to put service design to work in your company to solve the ongoing challenge of winning with customers. Approach customer experience from a design perspective See your organization through the lens of the customer Make customer experience an organization-wide responsibility Analyze the market factors that dovetail with customer experience design The Internet and other digital technology has brought the world to your customers' fingertips. With unprecedented choice, consumers are demanding more than just a great product—the organizations coming out on top are designing and delivering experiences tailored to their customers' wants. Service Design for Business gives you the practical insight and service design perspective you need to shape the way your customers view your organization.

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Gerardus Blokdyk Customer Media A Complete Guide - 2020 Edition


Is it needed? Where can you get qualified talent today? Do you know what you need to know about Customer media? How will measures be used to manage and adapt? How do you accomplish your long range Customer media goals? This exclusive Customer Media self-assessment will make you the trusted Customer Media domain auditor by revealing just what you need to know to be fluent and ready for any Customer Media challenge. How do I reduce the effort in the Customer Media work to be done to get problems solved? How can I ensure that plans of action include every Customer Media task and that every Customer Media outcome is in place? How will I save time investigating strategic and tactical options and ensuring Customer Media costs are low? How can I deliver tailored Customer Media advice instantly with structured going-forward plans? There’s no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Customer Media essentials are covered, from every angle: the Customer Media self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Customer Media outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Customer Media practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Customer Media are maximized with professional results. Your purchase includes access details to the Customer Media self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: – The latest quick edition of the book in PDF – The latest complete edition of the book in PDF, which criteria correspond to the criteria in… – The Self-Assessment Excel Dashboard – Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation – In-depth and specific Customer Media Checklists – Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

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John R. DiJulius, III What's the Secret?. To Providing a World-Class Customer Experience


What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.

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Marsha Collier The Ultimate Online Customer Service Guide. How to Connect with your Customers to Sell More!


Make your online customers happy—and create new ones—with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers «happy birthday.» They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media. Using a blend of case studies, a primer on classic online customer service, and instructions on how to execute quality customer service, this book enables you to access the opportunities that social media presents as a means of serving customers. Authentically use social media to connect with customers to boost your bottom line Attract new customers through your online presence Achieve higher GMS (Gross Merchandise Sales) with quality customer service Social media gives you a new and growing realm to distinguish your business. Create a productive presence in this interactive space with The Ultimate Online Customer Service Guide.

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Grant Cardone If You're Not First, You're Last. Sales Strategies to Dominate Your Market and Beat Your Competition


During economic contractions, it becomes much more difficult to sell your products, maintain your customer base, and gain market share. Mistakes become more costly, and failure becomes a real possibility for all those who are not able to make the transition. But imagine being able to sell your products when others cannot, being able to take market share from both your competitors, and knowing the precise formulas that would allow you to expand your sales while others make excuses. If You’re Not First, You’re Last is about how to sell your products and services—despite the economy—and provides the reader with ways to capitalize regardless of their product, service, or idea. Grant shares his proven strategies that will allow you to not just continue to sell, but create new products, increase margins, gain market share and much more. Key concepts in If You’re Not First, You’re Last include: Converting the Unsold to Sold The Power Schedule to Maximize Sales Your Freedom Financial Plan The Unreasonable Selling Attitude

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Marc Benioff Customer Obsessed. A Whole Company Approach to Delivering Exceptional Customer Experiences


Optimize the customer experience via the cloud to gain a powerful competitive advantage Customer Obsessed looks at customer experience through the lens of the cloud to bring you a cutting-edge handbook for customer experience. Cloud technology has been hailed as a game-changer, but a recent IDC report shows that it accounts for less than three percent of total IT spending; why are so many companies neglecting such an enormous asset? This book provides a high-level overview of how the cloud can give you a competitive advantage. You'll learn how to integrate cloud technology into sound customer experience strategy to achieve unprecedented levels of success. More than just a state-of-the-field assessment, this book offers a set of concrete actions you can take today to leverage cloud computing into technical innovation and better business outcomes at all levels of your organization. You'll examine the many factors that influence the customer experience, and emerge with the insight to fine-tune your approach using the power of the cloud. What kind of advantage is your company leaving on the table? This book guides you through the key drivers of customer success to help you optimize your approach and leverage the future of global technology. Learn the keys to competitive advantage in the digital era Gain insight into each element that affects customer experience Harness the power of the cloud to achieve customer success Follow a prescriptive framework for optimizing customer experience We are in the golden age of IT innovation, but the majority of companies haven't even adopted cloud technology, much less begun to utilize its full business capabilities. Jump into the gap now, and reap the benefits as other struggle to catch up. Customer Obsessed gives you the guidance you need to achieve sustainable success in today's digital world.

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Ann Thomas Pay Attention!. How to Listen, Respond, and Profit from Customer Feedback


Make customer feedback work for your business. Customers are speaking loud and clear through a miriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience. Organizations that provide that level of service will earn their loyalty. Customers base their decisions on nothing more than a positive or negative review of your product and/or service. Pay Attention! paves the way. Your company wins when you: Understand Customer Expectations Embrace and implement The RATER Factors Define who you are and what you offer Become E.T.D.B.W. (Easy To Do Business With) Connect with your audience in all mediums React appropriately and respond immediately to customer feedback Recover sincerely when things go wrong All you need is to Pay Attention!

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Jeanne Bliss Chief Customer Officer 2.0. How to Build Your Customer-Driven Growth Engine


A Customer Experience Roadmap to Transform Your Business and Culture Chief Customer Officer 2.0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses in every vertical around the world. And it will take years off your learning curve. Written by Jeanne Bliss, worldwide authority on customer experience, and preeminent thought leader on the role of the Customer Leadership Executive (such as Chief Customer Officer, Vice President of Customer Experience, etc.) this book follows the five-competency model she uses to coach the C-Suite and Chief Customer Officers. 1. Manage and Honor Customers as Assets 2. Align Around Experience 3. Build a Customer Listening Path 4. Proactive Experience Reliability and Innovation 5. One Company Accountability, Leadership & Decision Making Chief Customer Officer 2.0 will get you into action quickly with a united leadership team, and will shift your business intent to earning the right to growth by improving customers’ lives. Jeanne Bliss fearlessly shares her tools and leadership ‘recipe cards’ for leading and enabling your business transformation. And she provides practical guidance on how embed the five competencies into how your company develops products, goes to market, enables and rewards people, and conducts annual planning. Including over forty accounts of actions by Customer Leadership Executives around the world, this is the book you have been waiting for that tells it like it is and gives you the framework to build your customer-driven growth engine. Jeanne Bliss pioneered the Customer Leadership Executive position, holding the role for twenty years at Lands’ End, Allstate, Coldwell Banker, Mazda and Microsoft Corporations. Since 2002 she has led CustomerBliss, a preeminent customer experience transformation company where she helps companies achieve customer-driven growth. She is a worldwide keynote speaker, and sought frequently by major media for her point of view. Jeanne is the co-founder of the Customer Experience Professionals Association, established to advance the worldwide discipline of customer experience and customer experience practitioners. She is also the best-selling author of Chief Customer Officer: Getting Past Lip Service to Passionate Action (2006), and I Love You More than My Dog: Five Decisions to Drive Extreme Customer Loyalty in Good Times and Bad (2011).

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