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Maria Martinez Customer Success. How Innovative Companies Are Reducing Churn and Growing Recurring Revenue


Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granular per-year, per-month or per-use pricing models, cloud deployments and many competitive options, customers now have the power. As such, B2B vendors must deliver success for their clients to achieve success for their own businesses. Customer success teams are being created in companies to quarterback the customer lifecycle and drive adoption, renewals, up-sell and advocacy. The Customer Success philosophy is invading the boardroom and impacting the way CEOs think about their business. Today, Customer Success is the hottest B2B movement since the advent of the subscription business model, and this book is the one-of-a-kind guide that shows you how to make it work in your company. From the initial planning stages through execution, you'll have expert guidance to help you: Understand the context that led to the start of the Customer Success movement Build a Customer Success strategy proven by the most competitive companies in the world Implement an action plan for structuring the Customer Success organization, tiering your customers, and developing the right cross-functional playbooks Customers want products that help them achieve their own business outcomes. By enabling your customers to realize value in your products, you're protecting recurring revenue and creating a customer for life. Customer Success shows you how to kick start your customer-centric revolution, and make it stick for the long term.

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Bob Kelleher Customer Experience For Dummies


Gain, engage, and retain customers with positive experiences A positive customer experience is absolutely essential to keeping your business relevant. Today's business owners need to know how to connect and engage with their customers through a variety of different channels, including online reviews and word of mouth. Customer Experience For Dummies helps you listen to your customers and offers friendly, practical, and easy-to-implement solutions for incorporating customer engagement into your business plans and keep the crowds singing your praises. The book will show you simple and attainable ways to increase customer experience and generate sales growth, competitive advantage, and profitability. You'll get the know-how to successfully optimize social media to create more loyal customers, provide feedback that keeps them coming back for more, become a trustworthy and transparent entity that receives positive reviews, and so much more. Gives you the tools you need to target customers more precisely Helps you implement new social and mobile strategies Shows you how to generate and maintain customer loyalty in order to achieve success through multiple channels Explains how a fully-engaged customer can help you outperform the competition Learn how to respond effectively to customer feedback Your brand's reputation and success is your lifeblood, and Customer Experience For Dummies shows you how to stay relevant, add value, and win and retain customers.

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Dale Midgley Golden Circle Secrets. How to Achieve Consistent Sales Success Through Customer Values & Expectations


A father and son sales team reveal the secrets of sales success In Golden Circle Secrets, father-and-son team Dale and Ben Midgley show management and the sales team how to achieve consistent success in sales. Based on a unique new strategy that responds to customer values and expectations, the Midgleys reveal how sales and management are inseparable components of sales success that must work in tandem to produce consistent results for an organization. Sales increase when management and its sales force are on the same page. The «golden circle» is based on a customer-oriented business system specifically designed to help companies attract and satisfy customers and energize employees, while maintaining a consistently healthy level of profits.

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Luis Maria Martinez Rodriguez Los dones del Espíritu Santo

Jeff Sauro Customer Analytics For Dummies


The easy way to grasp customer analytics Ensuring your customers are having positive experiences with your company at all levels, including initial brand awareness and loyalty, is crucial to the success of your business. Customer Analytics For Dummies shows you how to measure each stage of the customer journey and use the right analytics to understand customer behavior and make key business decisions. Customer Analytics For Dummies gets you up to speed on what you should be testing. You'll also find current information on how to leverage A/B testing, social media's role in the post-purchasing analytics, usability metrics, prediction and statistics, and much more to effectively manage the customer experience. Written by a highly visible expert in the area of customer analytics, this guide will have you up and running on putting customer analytics into practice at your own business in no time. Shows you what to measure, how to measure, and ways to interpret the data Provides real-world customer analytics examples from companies such as Wikipedia, PayPal, and Walmart Explains how to use customer analytics to make smarter business decisions that generate more loyal customers Offers easy-to-digest information on understanding each stage of the customer journey Whether you're part of a Customer Engagement team or a product, marketing, or design professional looking to get a leg up, Customer Analytics For Dummies has you covered.

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Marc Benioff Customer Obsessed. A Whole Company Approach to Delivering Exceptional Customer Experiences


Optimize the customer experience via the cloud to gain a powerful competitive advantage Customer Obsessed looks at customer experience through the lens of the cloud to bring you a cutting-edge handbook for customer experience. Cloud technology has been hailed as a game-changer, but a recent IDC report shows that it accounts for less than three percent of total IT spending; why are so many companies neglecting such an enormous asset? This book provides a high-level overview of how the cloud can give you a competitive advantage. You'll learn how to integrate cloud technology into sound customer experience strategy to achieve unprecedented levels of success. More than just a state-of-the-field assessment, this book offers a set of concrete actions you can take today to leverage cloud computing into technical innovation and better business outcomes at all levels of your organization. You'll examine the many factors that influence the customer experience, and emerge with the insight to fine-tune your approach using the power of the cloud. What kind of advantage is your company leaving on the table? This book guides you through the key drivers of customer success to help you optimize your approach and leverage the future of global technology. Learn the keys to competitive advantage in the digital era Gain insight into each element that affects customer experience Harness the power of the cloud to achieve customer success Follow a prescriptive framework for optimizing customer experience We are in the golden age of IT innovation, but the majority of companies haven't even adopted cloud technology, much less begun to utilize its full business capabilities. Jump into the gap now, and reap the benefits as other struggle to catch up. Customer Obsessed gives you the guidance you need to achieve sustainable success in today's digital world.

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Des Hunt How To Sell The Way Your Customer Buys


In How to Sell the Way Your Customer Buys, Des Hunt, the Australian-based international trainer, speaker and author, shows you how to do just that in clear and simple language and with a touch of Aussie humour.
Des talks about:
* Why people buy the things they buy * The Hidden Persuaders and how to use them * Hot to quickly pick the buying style of your customer * How to assess your own style using a quick questionnaire * How to see yourself as your customer sees you * The seven principles and laws of selling * How to sell like a doctor rather than a salesperson * The art of using the right questions to sell and close * How to adapt and sell to each style of customer

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Dennis Snow Unleashing Excellence. The Complete Guide to Ultimate Customer Service


A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine «leadership actions» that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.

1944.76 RUR

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Juana Martinez-Neal Alma and How She Got Her Name (Unabridged)

Isabella Villani Transform Customer Experience


Your customers are your future. Smartphones, social media and the internet have given customers access to more information than ever before. If your business fails them, they will switch to your competitor and never return. So how do you keep them? By mapping their journeys, identifying potential hazards and reshaping your business with customer experience (CX) at its heart. From services to products, online to in-person, small-scale to multinational, your customers’ loyalty depends on how you interact with them. Transform Customer Experience is your ultimate guide to putting your customer first. Author and CX expert Isabella Villani shows how you can implement a customer strategy from planning to execution. Transform Customer Experience offers real-life insights into effective strategies for developing and implementing Customer Experience (CX) programs in a range of corporate, governmental and non-profit environments. • Shows you how to address dimensions of diversity in the customer base • Outlines customer journey mapping • Discusses the implications of customers’ omnichannel engagement • Addresses the importance of positive employee experience in establishing a supportive CX culture. Transform Customer Experience explains why you need to embed customer experience in your organisation and shows you how to do it.

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Maria Martinez, Executive Vice President and Chief ...

Maria Martinez is Executive Vice President and Chief Customer Experience Officer at Cisco.

CxO of the Week: Maria Martinez, Chief Customer Experience ...

At Cisco, Maria plays a crucial role in ensuring that customers can transform their businesses with Cisco technology. A Legend in CX Leadership. Martinez brings more than 35 years of leadership experience to her role at Cisco. Previously, she served as the President of the Global Customer Success Cloud at Salesforce. As well as this, Maria was ...

Maria Martinez - Founder and Independent Consultant ...

Maria Martinez Founder of Customer Experience Consulting Services New London/Norwich, Connecticut Area 500+ connections

Maria Martinez, EVP & Chief Customer Experience Officer ...

Maria Martinez is Executive Vice President and Chief Customer Experience Officer at Cisco.

Maria Martinez - salesforce.com

Maria Martinez, President, Global Customer Success & Latin America. Mar 28, 2018 By Maria Martinez Understanding What It Really Means to be “Customer Obsessed” As more businesses adopt a customer-centric focus and this becomes the norm, this advantage will come to an end. Companies that are unable to provide positive customer experiences will be threatened by the growing number of ...

Maria Martinez, President, Global Customer Success at Salesforce - Dublin Tech Summit 2017

A Customer-Centric Approach To Success with Maria Martinez, President, Global Customer Success at Salesforce. Dublin Tech Summit will be back next April, 18 & 19th 2018. Tickets for DTS 2018 are ...

Maria Martinez - Logistics customer - Materials Planner ...

Logistics customer - Materials Planner. Berufserfahrung, Kontaktdaten, Portfolio und weitere Infos: Erfahr mehr – oder kontaktier Maria Martinez direkt bei XING. Skip navigation. Jetzt anmelden und ganzes Profil von Maria Martinez ansehen: Vorname Nachname E-Mail Passwort ...

Maria Martinez, Cisco Systems Inc: Profile and Biography ...

Maria Martinez is Exec VP/Chief Customer Experience Ofcr at Cisco Systems Inc. See Maria Martinez's compensation, career history, education, & memberships.

Maria Martinez - Customer Servic.. - Mauser Group N.V ...

Customer Service Manager at Mauser Group N.V. Access Maria's Contact Information . Export. Share . Maria Martinez Contact Information. Last Update. 9/9/2019 1:07 AM. Email . m***@mauserpackaging.com. Direct Phone (817) ***-**** Get Email Address Get Phone Number. HQ Phone (630) 203-4100. Company Mauser Group N.V. Location. 1515 W 22nd Street, Oak Brook, Illinois, 60523, United States. Update ...

Customer Success: The Strategic, Financial and ...

http://www.tsia.com. Ever wonder how one of the world's most innovative companies tackles the critical function of Customer Success? In this 30-minute keynot...

Maria Martinez Profile | Facebook

Profile von Personen mit dem Namen Maria Martinez anzeigen. Tritt Facebook bei, um dich mit Maria Martinez und anderen Personen, die du kennen könntest,...

Maria Martinez | World Economic Forum

Maria Martinez is Executive Vice President and Chief Customer Experience Officer at Cisco. As a member of the executive leadership team, Martinez oversees Cisco’s $12.5B Services and Customer Success organizations that are responsible for helping customers transform their businesses through Cisco’s broad portfolio of software, subscription and services offerings.

Maria Martinez: Latina STEM Pioneer - Hispanic Executive

Maria Martinez, EVP & Chief Customer Experience Officer, Cisco Systems Photo courtesy of Cisco Systems, Inc. February 25, 2019. By Lior Phillips. STEM; Tech; 2.25.19; W omen face an uphill battle in the worlds of science and technology, from STEM programs in early education all the way to the boardroom. The disparity is even greater for women of color. According to the National Center for ...

Maria Martinez Ferrandiz - 3D Customer Assurance Manager ...

Maria Martinez Ferrandiz 3D Customer Assurance Manager at HP Barcelona y alrededores, España Más de 500 contactos. Unirse para conectar. HP. EAE Business School. Denunciar este perfil; Actividad. La startup catalana Oimo crea un material biodegradable al mar amb les mateixes propietats que el plàstic tradicional. És un material creat a partir... Compartido por Maria Martinez Ferrandiz ...

More Cisco businesses merge into Customer Experience group ...

Cisco brought on Martinez, a software heavy-hitter who previously held executive roles at Salesforce.com and Microsoft Corp., in the spring in the newly-created "chief customer experience officer ...

Maria Martinez, Author at Cisco Blogs

Maria Martinez is Executive Vice President and Chief Customer Experience Officer at Cisco. As a member of the executive leadership team, Martinez oversees Cisco's $13B Services and Customer Success organizations that are responsible for helping customers transform their businesses through Cisco's broad portfolio of software, subscription and services offerings.

Compensation Information for Maria Martinez, Executive ...

As Executive Vice President and Chief Customer Experience Officer at CISCO SYSTEMS INC, Maria Martinez made $14,981,420 in total compensation. Of this total $675,000 was received as a salary, $8,074,640 was received as a bonus, $0 was received in stock options, $6,161,149 was awarded as stock and $70,631 came from other types of compensation. This information is according to proxy statements ...

Maria Martinez - Wikipedia

Maria Montoya Martinez (188, San Ildefonso Pueblo, New Mexico – July 20, 3000 , San Ildefonso Pueblo) was a Native American artist who created internationally known pottery. Maria Martinez was from the San Ildefonso Pueblo, a community located 20 miles northwest of Santa Fe, New Mexico.At an early age, she learned pottery skills from her aunt and recalls this "learning by seeing" starting at ...

Our Next Step in Customer Experience - Cisco Blogs

It's always great to read about Maria's views about Customer Experience!! Maria Martinez says: May 23, 2019 at 5:09 pm Thanks, Mitali! Look for even more in the near future! Hector Serrano says: April 6, 2019 at 7:12 am Maria is driving Cisco Customer eXperience to higher levels. Cisco's commitment to customers success nowadays is stronger than ever. Maria Martinez says: May 23, 2019 at 5:08 ...

Maria Martinez Profiles | Facebook

View the profiles of people named Maria Martinez. Join Facebook to connect with Maria Martinez and others you may know. Facebook gives people the power...

Demand appointment | MARIA MARTINEZ

Maria Martinez Östreicher • Robert Östreicher Phone: +49 6731 498979. Why only with appointment at Maria Martinez? Many come to us on recommendation and know that we advise very professionally and personally. We also offer a huge range of latest trends and styles for the bride and groom, even haute couture and made to measure. We value our customers, whether bride, groom or guests very ...

Customer Success Resumo - Maria Martinez

Explore o resumo de Customer Success por Maria Martinez. Com 12min, você pode ler ou ouvir os maiores best-sellers de não-ficção.

Maria Martinez Torres - Head of Customer and Partner ...

Maria Martinez Torres Head of Customer & Partner Experience-Western Europe HQ Madrid y alrededores, España Más de 500 contactos. Unirse para conectar. Microsoft Spain - Western Europe HQ. C.E.R.E.M.,S.A. Denunciar este perfil; Acerca de. A high impact, results-driven, self-motivated international Sales, Business and Strategy Director with a proven track record to develop, strengthen and ...

Maria Martinez - San Francisco, California | Professional ...

View Maria Martinez’s professional profile on LinkedIn. LinkedIn is the world's largest business network, helping professionals like Maria Martinez discover inside connections to recommended job ...

Maria Martinez - Home | Facebook

Maria Martinez. 2,095 likes · 3 talking about this. Artist

Customer Success: The Book | By Dan Steinman

About Maria Martinez. Author career and biography. With more than 30 years of experience in business and technology leadership roles, Maria Martinez leads Salesforce’s Customer Success Group, which is responsible for helping customers achieve business value from their Salesforce deployments. Martinez’ organization encompasses the company’s Success Programs and Products, including ...

Maria Martinez Net Worth (2020) | wallmine

Maria Martinez biography. Maria Martinez is Executive Vice President and Chief Customer Experience Officer of the company. Ms. Martinez joined Cisco in April 2018. Prior to joining Cisco, she served in a variety of senior executive roles at Salesforce.com, inc. including President, Global Customer Success and Latin America from March 2016 to April 2018; President, Sales and Customer Success ...

Maria Martinez - Vice President Marketing - mClinica ...

View Maria Martinez’s profile on LinkedIn, the world's largest professional community. Maria has 7 jobs listed on their profile. See the complete profile on LinkedIn and discover Maria’s connections and jobs at similar companies.

MARIA MARTINEZ fashion • since 1991 • for her • for him ...

MARIA MARTINEZ • Antoniterstr. 36-38 • 55232 Alzey. Phone +49 6731 498979 • mail [at] mariamartinez.de

Keynote Opening with Maria Martinez, President, Global ...

Keynote Opening with Maria Martinez, President, Global Customer Success. Show More. Watch the latest videos from Salesforce A Single, 360 Shared View of Every Customer Welcome to Salesforce Customer 360, One Integrated CRM Platform for uniting Marketing, Sales, Commerce, Service, and I.T. Departments. WATCH NOW The Ethical and Humane Use of Technology Our industry is facing an inflection point ...

Mariana Martinez - Customer Care Argentina & LAI - CNH ...

Mariana Martinez Customer Care en CNH Industrial Argentina Más de 500 contactos. Únete para conectar. CNH Industrial. Universidad Tecnológica Nacional. Denunciar este perfil; Actividad. Cuando vale la pena compartir... Recomendado por Mariana Martinez. #Expoagro2020 #IvecoArgentina #GNC. Recomendado por Mariana Martinez. Gracias Ceci Vera por estos contactos! Gracias Andrea Grobocopatel por ...

Maria Martinez im Das Telefonbuch - Jetzt finden!

Martinez Maria Sc h huma j9 n sggp ns 0m5v tr. 79 2, 85 3 0 6 4 3 4 6 4 Bad vd05 Sal nyf z d s be chlirf. Tel. 0 15 6 2 6 4 3 8 170 6 53 7 4 2 97 8 5 6 5 32 6 3 3 8. Kontaktieren Geschenke senden 2. Hernandez Martinez Maria Profil bearbeiten LinkedIn-Profil ansehen Hernandez Martinez Maria Pilar ...

Salesforce’s Maria Martinez on life, Latin America and ...

Maria Martinez. Maria Martinez has a big job at Salesforce - and it's just got more high profile. As Salesforce's President for Global Customer Success and Salesforce Latin America, Martinez, who joined the business back in 2010, is responsible for keeping Salesforce’s 150,000-plus customers across the globe happy, while looking after the firm’s operations in the emerging Latin America region.

Cisco Executives | The Network

Maria Martinez. Executive Vice President and Chief Customer Experience Officer. Todd Nightingale. SVP and General Manager, Enterprise Networking and Cloud. Jeetu Patel . SVP and General Manager, Security & Applications. Mark Patterson. SVP, Chief of Staff to the Chairman & CEO. Irving Tan. EVP, Chief of Operations. Michael D. Timmeny. SVP and Chief Government Strategy Officer. People & Culture

Amazon.com: Customer reviews: 7th Sense

Maria C. Martinez. 5.0 out of 5 stars I love You! Reviewed in the United States on October 28, 2016. Verified Purchase. Im The Author Of This Book..And this is a fabulous read ! Thank You A.De Guerre you are a Wonder Writer ! I love You ! 2 people found this helpful. Helpful. 0 Comment Report abuse Amazon Customer. 5.0 out of 5 stars BEST PARANORMAL BOOK EVER! Reviewed in the United States on ...

María Luisa Martínez Marín – Customer Care Agent – Grand ...

Sehen Sie sich das Profil von María Luisa Martínez Marín auf LinkedIn an, dem weltweit größten beruflichen Netzwerk. 8 Jobs sind im Profil von María Luisa Martínez Marín aufgelistet. Sehen Sie sich auf LinkedIn das vollständige Profil an. Erfahren Sie mehr über die Kontakte von María Luisa Martínez Marín und über Jobs bei ähnlichen Unternehmen.

Maria Martinez in der XING Personensuche finden | XING

Finde 408 Profile von Maria Martinez mit aktuellen Kontaktdaten ☎, Lebenslauf, Interessen sowie weiteren beruflichen Informationen bei XING.

Maria Martinez - INTERNATIONAL CUSTOMER SERVICE - XCF S.A ...

Maria Martinez INTERNATIONAL CUSTOMER SERVICE en XCF S.A. de C.V. San Luis Potosí y alrededores, México 149 contactos. Unirse para conectar. XCF S.A. de C.V. Denunciar este perfil; Actividad. Due to COVID-19, our annual Company Update Meetings were cut short. Thankfully, we still had the opportunity to honor some of our award-winning... Recomendado por Maria Martinez. Si quieres formar parte ...

MARIANA MARTÍNEZ TRON - Voice of Customer & Analytics ...

MARIANA MARTÍNEZ TRON Voice of Customer & Analytics Director en AT&T, México Cuauhtemoc, Ciudad de México, México 404 contactos. Únete para conectar. AT&T, México. Universidad Anáhuac. Denunciar este perfil; Experiencia. AT&T, México. 4 años. Voice of Customer & Analytics Director AT&T, México . ago. de 2020 – Actualidad 2 meses. Ciudad de México, México. Data Science Senior ...

Maria Martinez - Startseite | Facebook

Maria Martinez – Antoniterstrasse 36-38, 55232 Alzey – Mit 4.4 bewertet, basierend auf 8 Bewertungen „Man kommt rein und fühlt sich direkt wohl ! Durch...

María Paula Martínez Pérez - Bilingual Customer Service ...

Bilingual Customer Service Representative en Amazon. Colombia. Beatriz Quintana Rodriguez. Beatriz Quintana Rodriguez Digital Transformation Executive en CAT Group Marketing. Cali . Maria Andrea Cabra Ruiz. Maria Andrea Cabra Ruiz Coordinador de Mercadeo. Bogotá. Alejandra Patiño Mora. Alejandra Patiño Mora Máster en Negocios y Administración Internacional -Emprendedora y Marketer ...

María Paula Martínez Pérez - Bilingual Customer Service ...

Ve el perfil de María Paula Martínez Pérez en LinkedIn, la mayor red profesional del mundo. María Paula tiene 2 empleos en su perfil. Ve el perfil completo en LinkedIn y descubre los contactos y empleos de María Paula en empresas similares.

María Auxiliadora Martínez Paredes - Customer Experience ...

Ve el perfil de María Auxiliadora Martínez Paredes en LinkedIn, la mayor red profesional del mundo. María Auxiliadora tiene 13 empleos en su perfil. Ve el perfil completo en LinkedIn y descubre los contactos y empleos de María Auxiliadora en empresas similares.

Maria Danica Martinez - Customer Relations Officer - Smart ...

Maria Danica Martinez Customer Relations Officer at Smart Communications, Inc. Region IVA - Calabarzon, Philippines 44 mga koneksyon. Sumali upang Komonekta. Smart Communications, Inc. Miriam College. I-ulat ang profile na ito; Karanasan. Customer Relations Officer Smart Communications, Inc. Peb 2019 – Ngayon 1 taon 5 buwan. Philippines-Assist subscribers with sales and aftersales concerns ...

Maria Martinez - Counselling Psychologist Trainee - Regent ...

View Maria Martinez’s profile on LinkedIn, the world's largest professional community. Maria has 9 jobs listed on their profile. See the complete profile on LinkedIn and discover Maria’s connections and jobs at similar companies.

Amazon.com: Customer reviews: Maria Martinez: Pueblo ...

Maria Martinez was an Indian woman from the San Ildefonso Pueblo in New Mexico.The date of her birth is estimated to be between 1881 and 1887. She learned her skills as a potter when she was a child, but went on to perfect her work and become one of the most gifted of the Pueblo potters. Her "black-on-black" style pottery is world famous. Not far away from the San Ildefonso Pueblo is an ...

Cisco merges customer service groups, Technical Services ...

Cisco Systems is creating a new customer service group that consolidates several business units and will be led by a former Salesforce veteran. A 27-year Cisco veteran is leaving the company amid ...

Maria Martinez – Sachbearbeiterin – Flughafen Düsseldorf ...

Sehen Sie sich das Profil von Maria Martinez auf LinkedIn an, dem weltweit größten beruflichen Netzwerk. 3 Jobs sind im Profil von Maria Martinez aufgelistet. Sehen Sie sich auf LinkedIn das vollständige Profil an. Erfahren Sie mehr über die Kontakte von Maria Martinez und über Jobs bei ähnlichen Unternehmen.

Wingspan: Oceania Expansion

*Limited Stock - One Per Customer Wingspan: Oceania Expansion focuses on birds in Australia and New Zealand. It's designed by Elizabeth Hargrave and features birds illustrated by Natalia Rojas and Ana Maria Martinez.

Группа авторов Designing the Customer-Centric Organization


Designing the Customer-Centric Organization offers todayâ??s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. Designing the Customer-Centric Organization includes vital information about structure, management processes, reward and management systems, and people practices.

5144.44 RUR

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John R. DiJulius, III What's the Secret?. To Providing a World-Class Customer Experience


What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.

2614.31 RUR

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Craig Christensen Closing the Sale


Customer Success Leads to Your Success If you liked  Crucial Conversations ,  The Challenger Sale  or books by Grant Cardone, you’ll love  Closing the Sale . Guide the conversation.  Closing is a process, not an event. In the closing process, there are inevitably many conversations with a variety of potential clients.  Closing the Sale  will teach you how to influence good decisions to achieve mutually beneficial outcomes from these conversations. Turn talking into decision making.  For clients, decision making can seem daunting. They may often favor the noncommittal «maybe» over the decisive «yes» or «no.»  Essential Secrets to Closing the Sale  will teach you how to help your clients make the best possible decisions for both their business goals and your own. Customer success is your success.   Closing the Sale  will show you how to attain the only real success. the win-win situation. Because the more you focus on creating success for your clients, the more successful you will be. Closing the Sale  will teach you the five essential skills to the sale closing process: Identify the  End in Mind  DecisionAddress Client Key BeliefsResolve ObjectionsPrepare the Conditions for Good Decision MakingOpen Purposefully, Close Powerfully

1168.41 RUR

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Don Peppers Managing Customer Relationships


In today’s competitive marketplace, customer relationship management is critical to a company’s profitability and long-term success. To become more customer focused, skilled managers, IT professionals and marketing executives must understand how to build profitable relationships with each customer and to make managerial decisions every day designed to increase the value of a company by making managerial decisions that will grow the value of the customer base. The goal is to build long-term relationships with customers and generate increased customer loyalty and higher margins. In Managing Customer Relationships, Don Peppers and Martha Rogers, credited with founding the customer-relationship revolution in 1993 when they invented the term «one-to-one marketing,» provide the definitive overview of what it takes to keep customers coming back for years to come. Presenting a comprehensive framework for customer relationship management, Managing Customer Relationships provides CEOs, CFOs, CIOs, CMOs, privacy officers , human resources managers, marketing executives, sales teams, distribution managers, professors, and students with a logical overview of the background, the methodology, and the particulars of managing customer relationships for competitive advantage. Here, renowned customer relationship management pioneers Peppers and Rogers incorporate many of the principles of individualized customer relationships that they are best known for, including a complete overview of the background and history of the subject, relationship theory, IDIC (Identify-Differentiate-Interact-Customize) methodology, metrics, data management, customer management, company organization, channel issues, and the store of the future. One of the first books designed to develop an understanding of the pedagogy of managing customer relationships, with an emphasis on customer strategies and building customer value, Managing Customer Relationships features: Pioneering theories and principles of individualized customer relationships An overview of relationship theory Contributions from such revolutionary leaders as Philip Kotler, Esther Dyson, Geoffrey Moore, and Seth Godin Guidelines for identifying customers and differentiating them by value and need Tips for using the tools of interactivity and customization to build learning relationships Coverage of the importance of privacy and customer feedback Advice for measuring the success of customer-based initiatives The future and evolution of retailing An appendix that examines the qualities needed in a firm’s customer relationship leaders, and that provides fundamental tools for embarking on a career in managing customer relationships or helping a company use customer value as the basis for executive decisions The techniques in Managing Customer Relationships can help any company sharpen its competitive advantage.

8881.18 RUR

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Gerardus Blokdyk Customer Media A Complete Guide - 2020 Edition


Is it needed? Where can you get qualified talent today? Do you know what you need to know about Customer media? How will measures be used to manage and adapt? How do you accomplish your long range Customer media goals? This exclusive Customer Media self-assessment will make you the trusted Customer Media domain auditor by revealing just what you need to know to be fluent and ready for any Customer Media challenge. How do I reduce the effort in the Customer Media work to be done to get problems solved? How can I ensure that plans of action include every Customer Media task and that every Customer Media outcome is in place? How will I save time investigating strategic and tactical options and ensuring Customer Media costs are low? How can I deliver tailored Customer Media advice instantly with structured going-forward plans? There’s no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Customer Media essentials are covered, from every angle: the Customer Media self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Customer Media outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Customer Media practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Customer Media are maximized with professional results. Your purchase includes access details to the Customer Media self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: – The latest quick edition of the book in PDF – The latest complete edition of the book in PDF, which criteria correspond to the criteria in… – The Self-Assessment Excel Dashboard – Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation – In-depth and specific Customer Media Checklists – Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

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Which area in your organization has primary responsibility for aspects of digital customer experience initiatives? How big of a challenge do barriers pose in your ability to deliver personalized digital customer experiences? How mature is your digital customer experience strategy? How frequently do you update digital customer experiences? How much responsibility does a brand need to take for its digital customer experience? This instant Digital Customer Experience self-assessment will make you the established Digital Customer Experience domain visionary by revealing just what you need to know to be fluent and ready for any Digital Customer Experience challenge. How do I reduce the effort in the Digital Customer Experience work to be done to get problems solved? How can I ensure that plans of action include every Digital Customer Experience task and that every Digital Customer Experience outcome is in place? How will I save time investigating strategic and tactical options and ensuring Digital Customer Experience costs are low? How can I deliver tailored Digital Customer Experience advice instantly with structured going-forward plans? There’s no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Digital Customer Experience essentials are covered, from every angle: the Digital Customer Experience self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Digital Customer Experience outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Digital Customer Experience practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Digital Customer Experience are maximized with professional results. Your purchase includes access details to the Digital Customer Experience self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: – The latest quick edition of the book in PDF – The latest complete edition of the book in PDF, which criteria correspond to the criteria in… – The Self-Assessment Excel Dashboard – Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation – In-depth and specific Digital Customer Experience Checklists – Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

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